Terms of Service & Privacy Policy

1. Introduction

Welcome to Soundschool ("we," "our," or "us"). These Terms of Service and Privacy Policy govern your use of our website and services at soundschoolmidis.com. By using our services, you agree to these terms and our data collection practices.

2. Data We Collect

2.1 Personal Information

• Account Information: Email address, display name, password (when using email registration)
• Profile Data: Name, email address, profile picture (when using Google Sign-In)
• Contact Information: Name, email address, message content (when using contact form)
• Payment Information: Customer name, email address, payment details (processed securely by Stripe)
• Order Information: Purchase history, order details, download links
• Preferences: Newsletter and marketing communication preferences

2.2 Technical Data

• Authentication Data: Login timestamps, session information
• Usage Data: Pages visited, features used, interaction patterns
• Device Information: Browser type, operating system, IP address
• Analytics Data: Website usage statistics (via Firebase Analytics)

2.3 Local Storage

• Shopping Cart: Cart items stored in browser localStorage
• Session Data: Redirect URLs and temporary session information
• Authentication State: Login persistence using Firebase Auth

3. Third-Party Services

3.1 Authentication Services

• Firebase Authentication: Handles user registration, login, and session management
• Google Sign-In: Provides OAuth authentication via Google accounts

3.2 Payment Processing

• Stripe: Processes all payments and stores payment information securely
• Payment Data: Credit card information is never stored on our servers

3.3 Security & Analytics

• Google reCAPTCHA: Protects against spam and abuse on contact forms
• Firebase Analytics: Provides website usage analytics and performance monitoring
• Resend: Handles email delivery for order confirmations, product downloads, and contact form submissions

4. How We Use Your Data

• Provide and maintain our music production services
• Process payments and fulfill orders
• Send order confirmations and download links
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Improve our services and user experience
• Ensure security and prevent fraud
• Comply with legal obligations

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Providers: Stripe (payments), Resend (emails), Firebase (authentication/analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

6. Data Security

• All data is encrypted in transit using HTTPS
• Firebase provides enterprise-grade security for user data
• Payment information is processed securely by Stripe
• Regular security audits and updates
• Access to personal data is limited to authorized personnel

7. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at schoolsound18@gmail.com

8. Data Retention

• Account Data: Retained until account deletion or 3 years of inactivity
• Order Data: Retained for 7 years for tax and accounting purposes
• Contact Form Data: Retained for 2 years for customer service
• Analytics Data: Retained for 26 months (Firebase Analytics)
• Local Storage: Cleared when browser data is cleared or manually removed

9. Cookies and Local Storage

We use the following storage methods and tracking technologies:

• Firebase Analytics Cookies: Website usage statistics and performance monitoring
• Google reCAPTCHA Cookies: Security verification for form protection
• Firebase Auth Cookies: Authentication tokens and session management
• LocalStorage: Shopping cart items and user preferences
• SessionStorage: Temporary redirect URLs and session data

10. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place through:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Certification schemes

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

15. Software Compatibility

Soundschool does not guarantee compatibility with all versions of music software. The user is responsible for testing the files in their own system.

• Test files in your specific software version before purchase
• Check system requirements and compatibility notes
• Contact support if you experience technical issues

16. Usage Rights and License

When you purchase a product from Soundschool, you receive a non-exclusive, non-transferable license to use the files in your own music productions, both commercial and non-commercial. You are not permitted to resell, redistribute, or give away the files as standalone products.

16.1 What You Can Do

• Use files in your own music productions
• Create commercial and non-commercial works
• Modify and adapt the files for your projects
• Include in your own compositions and arrangements

16.2 What You Cannot Do

• Resell the original files as standalone products
• Redistribute files to others
• Give away files to third parties
• Claim ownership of the original files

17. Legal Basis for Processing (GDPR)

• Contract Performance: Processing orders and providing services
• Legitimate Interests: Website analytics, security, fraud prevention
• Consent: Marketing communications, newsletter subscriptions
• Legal Obligations: Tax records, accounting requirements

18. Force Majeure

We are not responsible for failure to fulfill our obligations if this is due to circumstances beyond our reasonable control, including but not limited to technical failures, power outages, network problems, force majeure events, or actions by third parties.

19. Limitation of Liability

To the extent permitted by applicable law, Soundschool shall not be held liable for indirect losses, consequential damages, or loss of data resulting from the use or inability to use our services.

• Our liability is limited to the amount paid for the specific product
• We are not liable for lost profits or business interruption
• Data loss or corruption is not our responsibility
• Technical issues beyond our control are excluded

20. Governing Law

These terms are governed by and construed in accordance with the laws of Norway. Any disputes shall be subject to the exclusive jurisdiction of the courts of Norway.

21. Customer Responsibility for Purchases

We provide technical safeguards to prevent customers from purchasing products they already own. However, it is ultimately the customer's responsibility to verify their purchase before completing the order. Soundschool is not liable for accidental duplicate purchases or purchases of products already owned by the customer, even in cases where technical checks are bypassed or fail.

22. Technical Compatibility Responsibility

While we provide compatibility information, the customer is responsible for testing demo files (if available) or reading specifications before purchase. We recommend testing files in your specific software version to ensure compatibility.

• Test demo files before purchasing full versions
• Check software version compatibility
• Verify system requirements
• Contact support for technical questions

23. Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Soundschool is not liable for any losses resulting from unauthorized use of your account.

24. Service Misuse

We reserve the right to suspend or terminate accounts that violate these terms, including but not limited to:

• Attempting to bypass payment systems
• Illegally sharing or redistributing files
• Engaging in fraud or deceptive practices
• Creating multiple accounts to circumvent restrictions
• Using automated systems to access our services

25. Delivery Timeline

Digital files are typically delivered immediately after payment confirmation. However, delivery may be delayed due to technical issues, payment processing delays, or system maintenance. We will notify you of any significant delays.

• Most downloads are available within minutes of payment
• Check your email for download links
• Contact support if download links expire
• Technical issues may cause temporary delays

26. Currency and Taxes

Prices are displayed in the selected currency, but your bank's exchange rate may differ from the displayed rate. You are responsible for any local taxes, VAT, or import duties that may apply to your purchase.

• Prices shown are in the selected currency
• Bank exchange rates may vary
• Local taxes and VAT are your responsibility
• Import duties may apply in some countries

27. Account Deletion

You have the right to delete your account at any time. To delete your account, go to your account settings and use the delete account function. Please note that account deletion is permanent and cannot be undone.

• Account deletion is permanent and irreversible
• All your data will be permanently removed
• Download links will no longer be accessible
• Order history will be deleted

28. Third-Party Links Disclaimer

Our website may contain links to external websites, social media platforms (such as YouTube, Discord, or other services), or third-party content. We are not responsible for the content, privacy practices, or availability of these external sites.

• External links are provided for convenience only
• We do not endorse or control third-party content
• External sites have their own privacy policies and terms
• Use external links at your own risk

29. General Disclaimers

Our services are provided "as is" without any warranties. We do not guarantee that the service will always be available, error-free, or uninterrupted.

• We do not guarantee continuous service availability
• We are not responsible for errors in content or data
• Service is provided without warranties of any kind
• We do not guarantee compatibility with all systems

30. Intellectual Property

All content on this website, including but not limited to design, text, graphics, trademarks, logos, software, and downloadable products, is owned by Soundschool and is protected by copyright and other intellectual property laws.

• Website design and layout are our exclusive property
• All text and graphics are copyrighted
• Trademarks and logos are our registered property
• Software and code are proprietary

31. No Waiver

Our failure to enforce any provision of these Terms of Service does not constitute a waiver of our right to enforce that provision or any other provision in the future.

32. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be removed without affecting the validity and enforceability of the remaining provisions. These Terms constitute the entire agreement between you and Soundschool regarding your use of our services and supersede any prior agreements or understandings.

33. Disclaimer of Warranties

The services and products provided by Soundschool are offered "as is" and "as available" without any warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our services will be uninterrupted, error-free, secure, or meet your specific requirements.

34. DMCA and Copyright Policy

We respect intellectual property rights and expect our users to do the same. If you believe that any content on our website infringes your copyright, please contact us with the following information:

• Description of the copyrighted work claimed to be infringed
• Description of where the material is located on our website
• Your contact information (name, address, phone, email)
• A statement of your good faith belief that use is not authorized
• A statement that the information is accurate and you are authorized to act